Client Support
Support It

WordPress Website Support Team

Website designers and developers who understand small business marketing

How can we  help you?

Spending countless hours trying to update your website, only to have made it worse than when you started? The Jollity Support team provides on-demand WordPress hourly support designed for small businesses, by a small business: us!

Our team of WordPress experts are a small, tight-knit group who get to know you, your business goals, and your websites as we work together.

No monthly minimum to win our support

We are truly on-demand hourly design and development support. You only pay for the time we spend.

No need to host with us, to get support from us

We do offer discounted support rates for our hosting clients.

We love working with others, no matter if that's you or a 3rd party designer

We do this frequently and have processes in place

Schedule a time to talk about your agency’s web development support needs now.

Let's Talk

When we help you with your website, we focus on a few core principles

  1. Coding Best Practices: Taking shortcuts is easy. We are always thinking about the longevity of your website.
  2. Finding Solutions: You know you have a problem, but not sure how to fix it. That’s what we do. All day. Every day. We’ll come up with the solution, then develop it.
  3. Thinking like Marketers: We incorporate marketing and SEO best practices into every task request. We are creative, conversion savvy, and know how to keep you on top of Google search.
  4. User Experience: We develop solutions with your end-user in mind. If we think there is a better way, we’ll let you know. We are your developers, and your advisor.

Top 10 WordPress requests we saw this year

  1. Fix missing or wonky content (images, text
    blocks, reviews, etc)
  2. Create a new website page
  3. Update the content
  4. Install or fix analytics (tracking)
  5. Stop all of the spam
  6. Make it faster
  7. Change the main menu (“tabs” across the top)
  8. Fix broken DNS
  9. Choose, review, install, and configure a plugin
  10. Tell me what to do, I’m lost and confused

Our Process

Send us an email! Yep, that’s it for your role. Then we’ll take over. We have no templated replies with 8 things you need to waste your own time on before we’ll help you (we HATE those templates).

For breaks and fixes, we strive to have things back up and running as they should as fast as we can.

We guarantee a solution or update within 48 hours.

For complicated or multi-step requests, we manage the task and guide you through what we’ll need to get it to the finish line. We keep you in the loop every step of the way.

We have worked with Jollity for almost a year and couldn’t be happier with the service, the quality of work, the high level of communication and professionalism of Lauren and her team. I searched for many years for a website design and development company that met my high standards. When I found Jollity, I knew that our search was over. They are trusted advisors to me and my team, and I look forward to working with the company for many years to come.
Kate Bailey
CEO, Annabel Media

Are We a Good Fit For You?

We work with small businesses and non-profit organizations in a variety of industries. The varying industries keeps us on our toes, and helps us to take in and share new ideas coming in from different segments of the business world.

To give you an idea of whether we have experience in your industry, here is a list that makes up our current client base:

  • Construction
  • Architecture
  • Real estate
  • Engineering
  • SaaS
  • eCommerce
  • Accounting & auditing
  • Investment firms
  • Insurance and health care Yes, we understand website privacy and security needs for these sectors

Still not sure?

Give us a call or send us an email for a quick introductory chat. We’ll listen to what you’re all about, and together we can decide if we are a good fit.

Partnering With Your Agency

We play well with others

Would you like a partner to handle website design and development support for your agency?

Agency partners require a different level of internal organization. Your agency needs to rely on a website development support partner to:

Invoice
Provide accurate, detailed invoices for you to easily flip to your clients.
Make Account Management Easy
Write email updates that can be copied/pasted to your end-client without heavy editing.
Communicate
In your systems. Learn your internal team structure to know who to reach out to, and when. We talk with you all of the time, and become an extension of your agency.

Provide training tutorials
To teach your team how to do tasks they want to handle in-house next time.
Accessible
You need to be able to get an easy answer to a quick question without filling out a 25-field support ticket every single time. That’s us. We’re online in your Slack, will answer your texts, and reply to your emails.

Agency partners require a different level of internal organization. Your agency needs to rely on a website development support partner to:

Invoice
Provide accurate, detailed invoices for you to easily flip to your clients.
Make Account Management Easy
Write email updates that can be copied/pasted to your end-client without heavy editing.
Communicate
In your systems. Learn your internal team structure to know who to reach out to, and when. We talk with you all of the time, and become an extension of your agency.
Provide training tutorials
To teach your team how to do tasks they want to handle in-house next time.
Accessible
You need to be able to get an easy answer to a quick question without filling out a 25-field support ticket every single time. That’s us. We’re online in your Slack, will answer your texts, and reply to your emails.
That’s why we stay agile - so that we can adapt to your agency’s workflow and needs. Every agency model is different.
Schedule a time to talk about your agency’s web development support needs now.
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